Return – Refund and Cancellation policy
Here at Kiwi Books India (Frateclat Private Limited) we believe in 100% customer service and strive to please all our buyers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to FRATECLAT in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 10 days from the day it was delivered. Kiwbooks.in offers 10 days return policy. No hidden charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a 10 of days. We also offer to exchange the product with 10 days, if the customer wants to exchange his/her product.
You are free to cancel your order any time, before the order gets processed/shipped, with any reason or as per marketplace rule, and can contact us at [email protected].